ShopClues.com — Customer service not able to get the product delivered to my address, money already charged

Address:	New Delhi, Delhi, 110016
Website:	www.shopclues.com

Hi ShopClues Team,

I raised this request immediately to change the address after posting an order when I realized that's its a different address.

First of all you guys didn't respond and then when I called after an hour to get the address changed, Shiva Walia who is the adviser denied to the change the address, also he didn't want to transfer the call when asked for the manager.

Finally when I warned him that I'm going to escalate this matter then he transferred my call to Suprviser named Bhavna Sharma and she didn't anything either.

More than 30 minutes(Rs 30 bill on mobile) I was on call and query didn't get resolved.

I don't know what to do with this bad customer service

IF you can't changed the

On Fri, Oct 21, 2016 at 7:14 AM, Shopclues Helpdesk wrote:
-- reply above this line --
Dear RahulBahal,

Thanks for contacting us.

Your query has been registered and we shall respond with an update within next 4-5 business days.

Date – 21 Oct 2016 7:14 AM
Ticket Number – 331701
Query - Update Shipping Address/Contact
Customer comment –
Hi Please update my address and deliver on the same as well. Please inform once updated.

House no.5 Ground Floor Street no. 15 Sarvapriya Vihar Delhi 110016.

This address is added in my profile as well.

Thanks
Rahul

Regards

Team Shopclues