ShopClues.com — Defective mobile delivered and shopclues rejects my return request.

Address:	605106
Website:	Shopclues

I have ordered ivoomi iv505 (5"qhd ips, 4g volte, 3000mah battery with flash charge) on 9th mar 2017 and paid rs.3973 through my credit card and my order number[protected]. i have received the above product on 18 march evening around 6:00 pm 2017). as soon as i received the product i switched on mobile with the inserted sim, but unfortunately it is getting restarted continuously. so i have place a return request immediately on next day morning arounbd 8:00 am i. e 19th mar 2017. but today i see the return status in my online account that"the return is rejected by merchant". i spoke
With customer care regarding this issue, but i was answered that i need to go to service centre to get it resolved. my query is why they have sent defective product. it is their mistake how can i accept it. why do i need to go to service centre to get it resolved for just 1 hour old mobile. i kindly request you to help me to get my money back or replacement.