ShopClues.com — Defective mobile - never worked since i got it. IMEI numbers defective.

Address:	Gurgaon, Haryana
Website:	shopclues.com

Order ID:[protected]Order Placed on Tue, 28 Feb 2017. LeTv Le 1S X507 32GB 3GB Fast Charging LTE 13MP 5MP 6 Months Brand Warranty

As soon as i got the mobile on 03 March 2017 and put in the SIM cards, i got the message that Both IMEI numbers not being detected. I was therefore unable to make or receive calls. I had initiated a return request for this order.I had indicated that the item be replaced. But I got a response from the company only after repeated calls and correspondence. Finally, I got a response on the issue saying that the product is under Manufacturer warranty, hence the authorized Service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

I am unable to understand the reply as the item was fully defective on receipt.

The company name is cluesnetwork private limited. Building 112, Sector44, gurugram, haryana 122001.

Details of my chat on their website isas follows:-
Customer[protected]:39:51)
Both IMEI numbers not being detected. Unable to make or receive calls.

Customer[protected]:47:31)
I had initiated a return request for this order . return id is 3796458. but i still havent got a response on the issue.

Customer Care[protected]:21:27)
Dear Devaki,

Greetings from ShopClues.com

This is with reference to your Order ID[protected] for LeTv Le 1S X507 32GB 3GB Fast Charging LTE 13MP 5MP 6 Months Brand Warranty.

The product is under Manufacturer warranty, hence the authorized Service center will be in the best position to diagnose the defect and resolve it to your satisfaction.

Thank you