ShopClues.com — Defective Product And Return Not Accepted

Address:	New Delhi, Delhi, 110055
Website:	ShopClues.com

I have ordered HP LAPTOP {Order id: 74935768}. The laptop is unboxed but it is not specified on the website properly and not at all specified on the merchant invoice. The battery of the laptop is defective, as mentioned it is Core i5-5200u laptop but the processing is very slow like i'm using i3 or i4. They people didn't even provide me the manual or the cd. I ordered the laptop on 7th November and received on 10th November. After seeing the defective product i raised a rerturn request {Return id:2289263}, till 13th November it was written that my return request is accepted, . On 14th November i received message on phone not mail that my return request is decline without any clarification. The customer care service is pathetic. They people are cheating on us. One can see website and blog floded with complaints and bad reviews about shopclues. Please help me in doing the needfull.