ShopClues.com — Defective product delivered and no acknowledgement for return so far.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi,
I purchased a battery for lg optimus from shopclues with order details :
order number : 60956411
Order Date : 13 Jul 2015, 12:22 PM
I received a defective product, it doesn't work at all, it shows fully charged when charger is connected, but as soon as i disconnect the charger my phone gets switched off. Although my phone is working fine with older battery so there is no issue with the handset.
I requested for return and refund of my money through return request: with folowing details :
Order Number: 60956411
Order date: 13 Jul 2015, 12:22 PM
Return: 1825567
Return Request Date: 27 Jul 2015, 12:33 PM
Action: Refund
Status: Return Requested
But no communication have been made from their side so far. I tried to contact them again and again by messaging them, even tried to raise different return requests but all in vain.

I am attaching order invoice as proof. Please take possible actions, this is worst experience ever!!