ShopClues.com — defective product return not accepted

Address:	Gurgaon, Haryana, 560078
Website:	shopclues.com

Received a foldable metal cot on june 8th 2018 purchased for rs 4250 against order no[protected]. My contact no [protected].
Product was a defective one. When unfolded, one side of the bed is higher than the other which makes is uneven which will make difficult to sleep comfortable. Also the cot frame legs are not straight and slanting which makes it look awkward. Also the quality of the metal is not good for the amount we paid. Pictures attached

I made a request of return on the same day as june 8th 2018. On june 12th 2018 i received a call from shopclues customer care and they told me that i am not eligible for a return under 10 days return policy protection as i am a bad customer who has a history of 50% items returned. Not what where do they get this information as i have only purchased twice from shopclues. If a product is defective they have to accept the return. These people are cheats by putting 10 days return policy.