ShopClues.com — Defective product they send me

Address:

Chota bazar karan nagar Srinagar Jammu and Kashmir 190010

Hi
I had ordered earpods from ShopClues they were defective I told them the same day I encountered this issue that it is defective they told me to visit service station however it was the same day if was supposed to return because it was in window
When I reached service station they told me that for the same product the warranty has expired and claimed two times that mean they send me a used product
I told them this issues then finally they told me to send the product back from your end that means I had to arrange a courier for it and pay for it
Now finally I did the same they now sent me a mail that send us the product but don't send through India post yesterday they didn't now that I send the product they might have seen the tracking slip they tell me not to send through India post they should have mentioned that earlier I'm frustrated it's my earned money they are cheats . I have encountered several challenges, including delayed responses, confusing instructions, and a lack of acknowledgment of the issue I am facing.
Please help me regarding the same
My name is muneeb my mail id [protected]@gmail.com and my phone number is [protected]