ShopClues.com — Delivered a defective product and not ready to return it and refund money

Address:

Gurgaon, Haryana

Worst shopping experience I am facing after shopping from this website. Pathetic customer support, no one is willing to listen to the customer. Even their supervisors are so busy rather so ignorant to come on the call and at least acknowledge the customer's request. I bought a Xiaomi Note $G phone from this website, which is certainly my mistake of firstly buying a Xiaomi phone and secondly choosing this pathetic online shopping site over Flipkart or Snapdeal. The phone I got is a defective phone with is crashing every now and then. I complaint about the same within 3 days after the phone got delivered to me, however these people are completely ignorant and kept on asking me to go to the Xiaomi service center for this. I asked them to take this phone back and initiate the refund, however they were completely ignorant regarding this. When asked to call their supervisor, they kept me on hold for approximately 30 minutes and then disconnected the call. If this is the kind of service they are providing to the customers then I am not sure how the future of this organization would be. A real disgrace in the name of the ecommerce industry! I need this issue to be addressed as quickly as possible, otherwise I will approach the consumer court.