ShopClues.com — Delivery of defective and wrong product

Address:	Gurgaon, Haryana, 122001
Website:	shopclues.com

This company has deliver me the wrong and defective product and the battery from the box was also missing. the product which i saw in the image of shopclues site and the product delivered to me is different. even though the picture of the product on the box and the pruduct inside the box is also different. and raised the return request on the same day i received the product.
but it is over 10 days the company is not taking action still they have not refunded my amount, however it is under 10 days buyer's protection limit. according to the rule the company should take action with in 3 to 4 working days but it is more than 10 days, they have not taken action and not refunded my amount as well as this is a case of fraud and cheating also