ShopClues.com — Did not get back my refund

Address:	New Delhi, Delhi, 110027
Website:	www.Shopclues.com

Hi, i am usha jain.. I have returned a sewing machine at 8 sep, 2016... And the amount is not refunded get back in my account... Order no. Is 97962912 and return no. Is 3125741... The sewing machine was not working properly.. That's why i returned the product. But my refund is not get back in my account..
We initiate the replacement or refund within 2 working days of receiving the product at our center.
For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund.
But the amount is not refunded back in my bank account till date. Please tell me the reason..
1. Why the amount is not refunded in my account yet?
2. Why it takes so long?

I want my money back with interest in my account.

Regards,
Usha jain