ShopClues.com — Duplicate product delivered (iphone 5s)

jatinshanbhag

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana, 122001
Website:	shopclues.com

Hi shopclues team,

This is the third time you are promising and not reverting at all over the past 35 days.
I am finally fed up with shopclues and gadgetwood now.
The 8000 discount on the phone attracted me to buy the phone for rs 21500. i was not expecting this to happen.

With the below main points over the last 2 months, can i expect a replacement for my phone with all the proofs that it was working fine with some defects.

5-jun-2016: the frequent restarts and soon battery drainages bothers me a lot and i took some time outside of my tight schedule to visit a apple store. the store denied to look further stating they think the phone is a duplicate product.
7-jun-2016: i contacted shopclues with the issue and they ask me to contact gadgetwood for warranty coverage. i was in favor of replacement of the phone as it was still less than a month old.
17-jun-2016: the courier person sent by gadgetwood team calls me on the phone about the pickup of device outside my apartment. i ask him to come to my place.in front of him removes the sim, pack the phone and hand over to him.

If you still say that it is not possible, then i will first buy a new phone for me as it is getting difficult for me without a good phone.
Then i will take it forward and give you proof about the issues
1) apple store replies
2) airtel sim usage information on my phone just before i handed over to gadgetwood courier person.
3) good application usage on my iphone 5s
4) more detailed analysis by taking the phone to a authorized store and get the details.

Will wait for the email reply.

Regards,
Jatin shanbhag

From: shanbhag, jatin
Sent: thursday, july 07, 2016 7:25 am
To: shopclues.com
Subject: re: [shopclues.com] update: re: [shopclues.com] re: product defective[protected]

Hi shopclues team,

I want to brief you about the events that happened
1) 30-apr-2016: i placed the order for my product.
2) 5-may-2016: i got a message stating that the delivery might take a few more days to reach me as they see some issue with the stock.
3) 13-may-2016: the phone gets delivered.
4) 14-may-2016: i noticed that frequent restarts happen and the battery discharges too fast. the charger works sometimes but does not work most of the time.
5) 15-may-2016: i get some additional softwares installed on the phone and also tries upgrading the software. the upgrade of software fails and the connect to itunes logo keeps popping.
6) 17-may-2016: i installed itunes on my personal laptop and connecting the phone to the laptop gave me the option to restore to factory defaults.
7) 5-jun-2016: the frequent restarts and soon battery drainages bothers me a lot and i took some time outside of my tight schedule to visit a apple store. the store denied to look further stating they think the phone is a duplicate product.
8) 7-jun-2016: i contacted shopclues with the issue and they ask me to contact gadgetwood for warranty coverage. i was in favor of replacement of the phone as it was still less than a month old.
9) 9-jun-2016: i contacted gadgetwood told the same problem that i told to apple store or shopclues. they promptly replied that they will pick my phone.
10) 17-jun-2016: the courier person sent by gadgetwood team calls me on the phone about the pickup of device outside my apartment. i ask him to come to my place.in front of him removes the sim, pack the phone and hand over to him.
11) 20-jun-2016: after reminder to gadgetwood, they acknowledge the receipt of the phone.
12) 24-jun-2016: gadgetwood calls me and tell that the phone is water damaged and cannot be repaired. however i asked them to send email.
13) 30-jun-2016: i contacted gadgetwood again through email and they replied stating that the phone cannot be repaired and hence initiated the return.
14) 3-july-2016: i received my phone back however it had stopped working. i was expecting my phone to come back atleast in the same condition that i sent but now it is not working.
15) 4-july-2016: i contacted shopclues a few times and was always told that they are not able to reach the seller.
16) 6-july-2016: i have given the phone for analysis to another authorized service provider to get assistance.
17) 7-july-2016: i got an email from shopclues offering help and new hope is arising.

I really don’t want to prove but still i am investing time to do the below
1) contacted my service provider to send me the report that says that the phone was in use just before the handover. i am trying to prove that the call made to me by the courier guy was captured.
2) i also use the good application for my official emails and am trying to get that report that says that the phone was in use at that time.

I really don’t know what information to provide to prove that the information provided by me is right.
I do use lot of online shopping portals however it was the first time i used shopclues and my experience is something that i cannot forget.

Regards,

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ShopClues.com customer support has been notified about the posted complaint.

Oct 06, 2020

Updated by jatinshanbhag Even after 4 years no luck.

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Comments

jatinshanbhag

from Bengaluru, Karnataka

Shopclues were kind enough to revert me below.
However I see the same reply from past 1+ month.

I was expecting my phone to be replaced within a month of purchasing it but still it is not going anywhere.
Let me wait for a couple more days and watch.

Shopclues Support, Jul 11, 9:35 AM IST:
Dear Jatin,

Greetings from ShopClues.com.

This is with reference to your order no.[protected]Apple Iphone 5S 32GB - (6 Months Gadgetwood warranty) placed with us.

Based on your concern, as we had forwarded your concern to the merchant and till now we have not receive any update from merchant side, therefore we request you to kindly wait for some more time as we are coordinated with the merchant and we will update you soon for the same.

We request you to kindly allow us some more time in order to expedite the process. Please be assured this time we will definitely revert you with the best possible resolution from our end. We always value our customers and always take care that their interest and faith remains protected.

Best Regards,
Neeraj
Customer Support Team
ShopClues.com

jatinshanbhag

from Bengaluru, Karnataka

Hi Gadgetwood Team,

Please provide me the last update on my comment below.

My phone was working fine before handing over to the courier guy who was sent by your team. The defects were there as per my complaint.
However who is responsible if the phone is not working at all once it reaches you.
It sounds either your team has done something wrong or the courier team has not handled my device properly. I definitely hold you responsible.
I have enough proofs and I will definitely take this forward.

Hi Shopclues Team,
I have sent another email toy you on the timelines. Please revert to that email asap. I am fed up fighting for something which I should not had to.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Sunday, July 03, 2016 8:33 AM
To: Shanbhag, Jatin; [protected]@shopcluescom.zendesk.com
Subject: Re: Shopclues order[protected]

Dear Customer,

We have returned the product in same condition as we have received. We could not cover this under warranty. All repair works would be chargeable. Please let us know if you want to get this picked up again.

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; "[protected]@shopcluescom.zendesk.com"
Sent: Sunday, 3 July 2016 3:58 PM
Subject: RE: Shopclues order[protected]

Hi,

Please understand that the phone is not working at all at the moment.
It was working fine with issues I requested for your help.

Hence I have written that email.
Do you mean to say that the phone was not working at all when it reached you? If that is the case, is it possibility of negligence with the courier?
I can show you all proofs to show that the phone was working fine just before it was handed over.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Sunday, July 03, 2016 3:30 AM
To: Shanbhag, Jatin; [protected]@shopcluescom.zendesk.com
Subject: Re: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. First, we would like to make it clear that as soon we have diagnosed the issue our technical team had given you a call and you asked for a mail on that. We replied you call and via email as well that it is a case of water damage and we will not cover this under warranty. 3 weeks include logistics as well (Pickup and delivery). It is as per standard OEM policy that physical and water damage is not covered under warranty.

Second, we have given equal inputs in picking up, diagnosing and delivering back your product. We owe full responsibility for all under warranty products but in cases of physical and water damages. Also, since it is a water damage case there could be multiple issues arising and all will be rectified through repair only. Our repair will be for Out of Warranty only.

Please reach out in case of any query/issue!

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; "[protected]@shopcluescom.zendesk.com"
Sent: Sunday, 3 July 2016 6:15 AM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood team,

Finally I got my phone after more than 3 weeks and it is not working at all at the moment. It used to work fine atleast with the problems that I mentioned before I handed over to the courier guy who came to my home to collect it. I really need answers here please as I have spent more than Rs 20000 for the phone.

The phone had problem from day one and I always wanted it to return. I usually don’t get much time away from work to handle this but still
I reached apple store with the phone and they asked me to contact the store that sold the phone as they don’t cover the refurbished phone.
I reached Shopclues and they advised me to contact Gadgetwood as it is covered under warranty.
I reached Gadgetwood with the problem and your team returned the phone after nearly 3 weeks before even consulting back with me.

Just to convince you about the working condition of the phone, I can have the following answers.
1) I have made lot of phone calls on the day using that phone and even I talked to courier guy who came to pick that up from my home. I removed the sim, put the phone in cover and handed it over to him. I use Airtlel sim with no ([protected]) and you can investigate it more if you want.
2) I was continuously using Wi-Fi just before it is handed over and can try find a way to get the information from my Internet provider to generate the usage report in case if you want.
3) Last the phone is registered in my company as a safe one and I was using it to download emails, read and reply as required. I can send the report if you want.

When you replied about water contaminated, I was under the impression that there might be some moisture and was not expecting that the phone will not work at all once it reaches me.
Why would it have taken more than 3 weeks if you wanted to give me this reason?

Please provide me more explanations and I will urge you to pick my phone back and then correct it.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Thursday, June 30, 2016 8:23 AM
To: 'Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Can you answer me atleast below for now
1) Did it start fine?
2) Did you check that it is getting drained out to soon?
3) Did you check the battery once?

Now tell me
1) How much does the new battery cost?

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Thursday, June 30, 2016 8:21 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: Re: Shopclues order[protected]

Dear Customer,

We have already dispatched your device back at your address. All repair work would be payable in case you want to take services. You can call us back on[protected] for repair services.

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Support ; 'JATIN SHANBHAG'
Sent: Thursday, 30 June 2016 5:30 PM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

I have requested you to check for below?
And you are replying that it is water damaged. I did take to the Apple store for their review before I sent it to you. They did a brief look and asked me to contact for warranty since it was a refurbished one.

Can you please explain me the reason for each of the below answers? Providing reasons outside of this and giving something else is not acceptable.
I am sure my device was not water damaged. I always used to use it before sending it to you. The concerns were what I mentioned in the below 3 points and it was frustrating.

1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

I urge you to please hold back the device and review it one more time.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Thursday, June 30, 2016 7:52 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: Re: Shopclues order[protected]

Dear Customer,

We have dispatched your device from Delhi office. Since it was water damaged we could not cover that in our warranty. Hence, the phone is dispatched in not OK condition. You can please write back to us in case of any issue!

Regards,
Gadgetwood Support

________________________________________
From: "Shanbhag, Jatin"
To: Gadgetwood Support ; 'JATIN SHANBHAG'
Cc: "Shanbhag, Jatin"
Sent: Thursday, 30 June 2016 2:36 PM
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Did you validate all the below problems that I mentioned? The issue is there from the day I started using this phone.
1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Can you revert me with the next steps. It is getting difficult for me without the phone.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Sunday, June 26, 2016 10:06 PM
To: 'Gadgetwood Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

I got a call from your team and they said they tried calling me. I have returned my phone and find difficulties sometime to use my alternate phone. So please revert in case I am not reachable.

Just to remind you that the issues that I face are shown below. The issue is there from the day I started using this phone.
1) The charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) The charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

I took my phone to iPhone Center before reaching you and they asked me directly to contact Gadgetwood or the online store Shopclues directly to get the phone replaced or corrected.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Friday, June 24, 2016 11:11 PM
To: 'Gadgetwood Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Please update me on the status and when can I expect the return.

Regards,
Jatin Shanbhag

From: Gadgetwood Support [mailto:[protected]@gadgetwood.com]
Sent: Monday, June 20, 2016 2:33 AM
To: Shanbhag, Jatin; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. Your device is in transit now. We will update you the status once we receive the phone. We are expecting the device will be receive here within next 1-2 days.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 20 June 2016 10:55
To: Support ; JATIN SHANBHAG
Subject: RE: Shopclues order[protected]

Hi Gadgetwood Team,

Can you please update me on the below email?

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Friday, June 17, 2016 5:07 AM
To: 'Support'; 'JATIN SHANBHAG'
Subject: RE: Shopclues order[protected]

Hi All,

I handed over the charger and the phone.

Let me know when can I get it returned?

Please consider the below.
The apple iPhone 5s phone purchased has the below problems.
1) the charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) the charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Regards,
Jatin Shanbhag

From: Shanbhag, Jatin
Sent: Thursday, June 16, 2016 2:41 AM
To: 'Support'; JATIN SHANBHAG
Subject: RE: Shopclues order[protected]

Hi,

Can you please initiate the pickup today?
I will be at home if you confirm.

Regards,
Jatin Shanbhag

From: Support [mailto:[protected]@gadgetwood.com]
Sent: Tuesday, June 14, 2016 3:16 AM
To: JATIN SHANBHAG
Cc: Shanbhag, Jatin
Subject: Re: Shopclues order[protected]

Dear Customer,

Thank you for writing to us. You will soon get a call from our logistics team. Pickup will be done within 24 hours.

Regards,
Gadgetwood Support

________________________________________
From: JATIN SHANBHAG
To: Gadgetwood Support
Cc: "Shanbhag, Jatin"
Sent: Tuesday, 14 June 2016 8:47 AM
Subject: Re: Shopclues order[protected]

Hi All,

I am still waiting to get my phone picked up.

Do you know when can I expect a call?

Jatin

On 10-Jun-2016, at 4:30 PM, Gadgetwood Support wrote:
Dear Customer,

Your device pickup request has been sent to our logistic partner . You will get the call from them. Kindly handover the device.

Request has been sent for your registered address which is mentioned in the invoice copy.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 10 June 2016 15:52
To: Gadgetwood Support
Cc: [protected]@gmail.com
Subject: RE: Shopclues order[protected]

Hi,

Attached is the invoice copy and below are my details
Model:NE336LL/A
Serial No: C39LFGT4FFG8
IMEI: [protected]

Regards,
Jatin Shanbhag

From: Gadgetwood Support [mailto:[protected]@gadgetwood.com]
Sent: Friday, June 10, 2016 5:35 AM
To: Shanbhag, Jatin
Cc: [protected]@gmail.com
Subject: RE: Shopclues order[protected]

Dear Customer

Thank you for reaching us on email. Kindly attach the invoice copy of your device and the IMEI number as well. We will revert you back once we receive the details.

Thanks & Regards
Gadgetwood Support

From: Shanbhag, Jatin [mailto:Jatin.[protected]@fmr.com]
Sent: 10 June 2016 14:39
To: [protected]@gadgetwood.com
Cc: [protected]@gmail.com
Subject: Shopclues order[protected]

Hi,

The apple iPhone 5s phone purchased has the below problems.
1) the charger works fine sometime but does not work most of the time. Could be issue with phone or charger.
2) The phone gets restart on its will. Only a couple of applications on it at the moment. and if I try using any app for a few minutes, it get a blue screen and restart happen
3) the charging get discharged so soon. Even though I charge fully, it gets discharged in 4 hours with minimal usage.

Please help in getting the below rectified.
I purchased my phone in Shop Clues with order no 90951454

My address is
#320, Sumadhura Mathrushree Residency
Thindlu Main Road, Thindlu,
Bangalore-560097

I called for the same and you asked me to initiate an email.

Regards,
Jatin Shanbhag

jatinshanbhag

from Bengaluru, Karnataka

I put the below in Shopclues site

Please tell me soon with the next steps as whether you are going to pick up the product or not.

If not, I would first like to buy a new phone first as I am without a smart phone from a long time now.

Please don't provide me the same message that you are trying to reach the merchant.