ShopClues.com — Faulty product from gray market

Address:	Vadodara, Gujarat, 390014
Website:	shopclue.com

Sir, i have bought a led television from shopclue online. they have delivered a item which was imported(as per shopclue). but the serial no on tv screen and on cabinet are different. which means tv was locally assembled. i have asked to shopclue to changed it then they offered me 500/- and after 10 days 2000/- rupees. but product is not original and might be from gray market. also item received was loose i.e. not company sealed. i have sent all photographs to shopclue.they are asking to send tv and then they give back either refund or replacement. but i belongs to airforce. my senior are telling to ask for replacement first because u are not sure whethere they send u same or same type product by pasting same no. steaker . also bill is not having sl no.of tv. i am sending u all communications copy, photo graph and bill copy. kindly help me and try to give me genuine product or sufficient compensation... gk gautam