ShopClues.com — Fraud service and robbed my mobile stating payment failure but money got deducted from bank

Address:	560016
Website:	www.shopclues.com

I was trying to order from Shopclues through credit card since it was not showing COD option and it was showing server error after me entering the CC details. The ordder number which states checkout incomplete is[protected] items of Rs.5200). Also the payment page was different and was not given a choice to cancel the order as I have entered CC. This seems some kind of fraud service. I tried calling customer service and they were ruder stating that they will check the status in next 72 hours and if no payment received then they will return if it was credited to shopclues account. This is seriously strange and I need my money back and have this escalated to reach their CEO to get this resolved. I tried calling Shopclues customer service many times and no use. Seems they are running fraud service on robbing money.

Please help me get my money back and do the needful for me and other innocent who have same issue.