[Resolved] ShopClues.com — I am complaining about return rejected without any proper reason

Rn952353

Address:

1786, 11B, North West Delhi, Delhi, 110040

I have purchased a Bluetooth dongle from the shopclues app but the product is not up to the mark. It seemes to be used, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries.
Return id _ 7915335. Looking forward for a solution.

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Apr 13, 2020

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Mar 06, 2020

Updated by Rn952353 I am still waiting for response

Mar 08, 2020

Updated by Rn952353 There is no response toll now

Verified Support

Mar 13, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks. Therefore, we would not be able to process your return request.

Requesting your patience and understanding here.

Best Regards,
Team ShopClues