ShopClues.com — I have received an used and damaged mobile

Address:	700157
Website:	www.shopclues.com

I ordered for a intex aqua power hd black-gold phone on 18.03.2016.Instead i received a white-gold phone on dated 23.03.2016. Firstly it was found that the camera is totally not working. And the worst part of the story is that the phone is an old and used one. There are numerous scratches on the screen, marks of ink are clearly visible on the charger. Even the manual is a tampered one.

I asked for replacement with the photographs of the phone uploaded on that very date.

Now listen what shopclues has to say about this damaged product. They had just sent a reply mail today i. E. 26.05.2016 that i have to send more images of the mobile. They will then decide and come to pick up this thing after may be 4 business days. The product will then go to their warehouse and after due consideration if they think that the phone can be replaced then they will order for, god knows, if this time a new one.

I have already paid for the phone. Now let me know something that why should i wait for 3 weeks to get a phone when there was no fault of mine? There are other shopping portals where i can instantly buy a new phone.

The customer care executives are trying to convince me by saying that it is there return policy. So my question is, is this the policy of shopclues to send old and damaged phones after accepting money for the product?

I just want a refund or else, let them take this damaged phone and in return i need a new phone that day itself.

And surely this is the last time i am purchasing something from shopclues and will also refrain others from buying anything from this online site. This is an example o[censored]ltimate harassment.