ShopClues.com — irresponsible response regarding return of shipment.

Address:

Gaya, Bihar, 823003

Sir,
Greetings of the day!
On tuesday[protected] i received my order from shopclues having order number is[protected] from xpress bees. After receiving it didn't satisfied my expectations and i decided to return that order and i requested to return that one. It was approved and on wednesday[protected] it was scheduled to reverse pickup but at evening the pickup boy of ecom express told on phone call that he is getting late because he had to deliver some item immediately so he will come to me next day. I told ok. But next day he didn't come and next day i talked to ecom express office where a lady told me that pickup boy will contact me before 7'0 pm. But till now no one contacted and in return i received a message that my return request has been closed. I don't want to close my return request. Kindly help me and sort out my problem.
Waiting for your kind response.
Thanks