ShopClues.com — Item not delivered | |||
i have purchased an item 15 day's back and the dealer given an update that this item is shipped and provided tracking number. When i check this tracking number it seems that is invalid and not showing any details. So i want my money back or item to be track and deliver soon. There is no further communication from the Dealer or from Shopclues till today. Both are irresponsible and there is no action taken till today. Was this information helpful? | |||
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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I've ordered on shopclues with order no 55621731 on June 7, 2015. Till now the product is not delivered and I've been enquiring with them from last week and they are not responding properly.
When i contacted them today(22 jun, 2015) they are saying that the tracking no for courier itself wrong.
I found one more interesting that, the seller is from banglaore and they are taking nearly 15 days to deliver with in bangalore.
I've been contacting the customer care in phone as well as mail from last one week. following are the e-mail conversations
On Wed, Jun 17, 2015 at 10:18 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##
ShopClues Support, Jun 17, 10:18 AM:
Dear Customer,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amit
ShopClues.com
PhanindraSiram, Jun 16, 6:24 PM:
Dear team,
It is worst experience with the customer care of Shop clues. I called to know the status of my order. The person who spoke to me said that he is transferring the called to senior executive Mr.Sunil Yadhav(If i am not wrong) and what happened is not know, in 5-10 sec the call got disconnected.
The person who spoke to me also, says only 2 sentences that we will raise a request if the product is not delivered in 48 hours from now. I asked him to check the status of my courier where it is, he says the tracking ID provided in shopclues account is not valid.
So, Shopclues are cheating the customers by giving the wrong courier details?
As i can't even track it online.
You are charging for shipping cost and not even delivering it on time.
Regards,
Phanindra
[protected]
ShopClues Support, Jun 15, 5:48 PM:
Dear Customer,
Thank you for shopping with ShopClues.com.
We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Amit
ShopClues.com
PhanindraSiram, Jun 15, 12:01 PM:
Dear team, The ordered has been shipped on 08 June, till not i didnt receive it, When i am trying to track using the shipment details, it shows blank.. nothing we could track.
Can you please
Cheers,
ShopClues Support Team.