ShopClues.com — LED tv not delivered for unknown reasons. Payment taken in advance.

Address:	Gurgaon, Haryana, 110045
Website:	Shopclues.com

Very disappointed by the service of shopclues. Ordered an led tv against order no[protected] on 26 oct and still have not received the same. Vendor and delivery address being in delhi only . Such a shameful thing. Initially the delivery date was showing 1st nov and today it changed to 5nov. Called on customer service on 2-nov-2016 at 17:23 and shoked to experience such rude and unacceptable behaviour by their staff...not ready to listen to anything and giving lame excuse of 5 days of national holidays and just reading the delivery time showing on the app. forcefully asking me to wait till 5 nov. I found out the contact of beacon express services and have been in touch with them till today morning as they were planning delivery by today so i wanted to ask them to deliver at around 7 pm but could not contact. So i called shopclues and amazed to know their customer care executive telling me that the courier people delivers as per their own convenience and were not working since last 4 days. While i was in constant touch with them as they were working and they got the shipment on 30th night from the merchant but somebody from shopclues asked them to hold delivery for inspection.
In this competitive field of customer satisfaction the shopclues seems backward as:
1. Their staff is rude and argues with customer.
2. They are unaware of actual status of the shipment.
3. Keeps on changing the delivery date as per their convenience i.e. Frequent failure of commitment.
4. Do not transfer calls to their seniors on asking.

Delivery within delhi should be same day and not 10 days.
I had to gift the tv to someone on diwali and now 5 days have passed post that and i am still waiting.

Rahul