ShopClues.com — Led tv not received

Address:

East Godavari, Andhra Pradesh, 533401

I have booked Samsung40j5100, 40inches full hd on 18th january and i have paid Rs 24, 990 on the same day. Ordered no.82399533. on 21st january i received the message that the product is sent through courier Beacon surface tracing no132977. But till now i have not received the product and i called the toll free no. of shopclues many times, but no proper information.
I request you to kindly look into the issue and let me know the details and exactly delivey immediatly. Otherwise, i would like to cancel the order and it may not be good for your organisation.
Looking forward for continued relation.