ShopClues.com — low quality product delivered - return request rejected.

Address:

Hyderabad, Andhra Pradesh, 500072

I ordered for an branded hand bag looking on the shopclues.com website. But i have received the product which is of very low quality nowhere near the description or pictures on website. The material was very cheap quality, can easily identify it as local made. So i raised a return request with the same reason - low quality and send the pictures showing the same. But shopclues rejected the request saying they do not accept the return based on quality issues. It was very silly from shopclues to give that reason as they did not mention that terms anywhere on website nor did they mention in the return policy of the product. This shows how shopclues is cheating consumers, by sending fake products and reject the returns giving stupid reasons.
I would like to bring this to your notice so that consumers are not cheated by such online websites. Please advice how i can approach this situation and also further details you need.