ShopClues.com — Money deducted twice in same order id

Order mobile via order id[protected] dt 25/08/2023, when i place order first time via my rbl card faculty EMI its shows payment failed for rs 3706.82 ( with EMI interest ), then i try further payment via icici bank in full Rs 3590/- its confirm and also money deducted from icici bank, after that massage came from rbl bank that the money also deducted from rbl rs 3706.82 which i trying for first payment, i already try to contact shopclues care more than 15 times but not able to contact them from talk directly, now rbl bank charged me EMi charge on rbl account, pls chk and arrange for full refund, pls note my contact no [protected]