ShopClues.com — Money got debited from my account but order didn't confirm

Address:

Kk singh colony, Chira chas , Road no.4, House no. A99, Bokaro, Jharkhand

Actually on 9th of feb 2022 at 11:05 pm. I had placed an order for EGK drill machine through ShopClues website and the order I'd[protected] which I had paid through UPI (Google pay). After paying the required amount Rs 694 to ShopClues that had been debited from my account but the order was showing payment not confirmed so called ShopClues and they told us that they had sent our issue to the billing and you will soon get an update after few days they told us that we haven't got any money so talk to your bank then I called my bank told about this issue they had raised an ticket on 21/02/22 and this is under process. I want to tell you that this company (ShopClues) is totally fraud this issue was of just a matter of couple of days but still didn't got my money. The coutomer service executive is now not resolving and helping on this matter so, kindly do the needful and please help me to get my money back.