ShopClues.com — My order is cancelled and not refund my balance

Address:	Hazaribagh, Jharkhand, 825405
Website:	www.shopclues.com

Hi sir
my name santosh kumar my complain hai ki me 7/5/2016 ko shopclues se me laptop order kiya tha jo ( RS18000 ) maine apne net banking account paisa paid kya but 12/5/2016 ko mera mobile pe massege aaya ki apka order id 91279039 order is cancel par mera paisa mere account me nhi aaya abhi tak na hi koi reply or jab maine castumber care ke pass call kya toa castumber care wale bol rahe ki apka koin record nhi h hamre pass.
to sir me kiya karu
please help me