[Resolved] ShopClues.com — my return request rejected | |||
I I have purchased a wooden spoons from the shopclues app but the product is missing. I have received one wooden spoon instead of five wooden spoons. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries. Return id - 7919763 Order i'd[protected] Looking forward for a solution. Was this information helpful? | |||
Mar 24, 2020 Complaint marked as Resolved Quick response ShopClues.com customer support has been notified about the posted complaint. Verified Support Mar 13, 2020 ShopClues.com Customer Care's response Dear Vasanth, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have shared the information with our Support Team and they shall be connecting with you within next 24-48 business hours for further proceedings. Requesting your patience here. Best Regards, Team ShopClues | |||
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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SK ENTEPRISES Synthetic Hot Shaper Slimming Tummy/Waist Fat Burner Free Size Adjustable
Total Amount: Rs 121.00
QTY: 1
Status: Delivered
Order was Delivered on: Thu, 20 Feb' 20
but order delivered hand towel
My order no is 181938134 order plase SK ENTEPRISES Synthetic Hot Shaper Slimming Tummy/Waist Fat Burner Free Size Adjustable but order is delivered is wrong product product is delivered is hand napkin also i am trying to your customer care for return of this order but my complain is not regested in your customer care support site i am trying last 5 to 6 day .
Kindly help me please. order to orders@shopclues.com
Greetings from ShopClues.com
We would like to begin by apologizing for the inconvenience this may have caused you.
We have checked and found that the product has been delivered to you on 20th Feb 2020; however, you have registered the complaint on 10th Mar 2020.
Please note: As per ShopClues return policy, request for return/replacement is accepted within 10 days of delivery which is already over.
Hence, we are unable to fulfill your request. Requesting your understanding here.
Best Regards,
Team ShopClues