ShopClues.com — No Information about My Refund

I ordered the product on 15oct[protected]some issue on the product so I return to the shop clues .They send refund in process. 3 weeks past no replay My mail also My complaint.They close the complaint without any Informations, answer .But they change the specification after My issue some eg( before10 stage, after(Now) 4 stage)but price same.Shop clues and merchant cant answer My mail and message, 2 months past.