[Resolved] ShopClues.com — no return of defective iphone 5s | |||
I have ordered refurbished iphone 5s from shopclues and received on 23 aug2019. Phone is defective and touch is also slow. I raised a return request on same day but it is showing return request rejected by the merchant. However in there website they showed the 10 days return policy and i have raised the request on same day. I tried to call the customer care and there was ivr response of non-availablity. Email-id : [protected]@gmail.com [protected] Was this information helpful? | |||
Oct 12, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Sep 02, 2019 ShopClues.com Customer Care's response Dear Mr. Prakash, Greetings from ShopClues.com We would like to begin by apologizing for the inconvenience this may have caused you. We've identified that the refund of Rs. 6999.00 against the order ID[protected] has been processed on 28th Aug, 2019 which will reflect in your Debit Card account by 09th Sep, 2019. The RRN for your reference is[protected]. Requesting your patience here. Best Regards, Team ShopClues | |||
 2 Comments | |||
Comments
Thanks team. The issue has been resolved. I got the refund .
Thanks team and shopclues.
Regards,
Chandra Prakash
Thanks team and shopclues.
Regards,
Chandra Prakash
ShopClues.com Customer Care's response, Sep 5, 2019
Verified Support
Dear Mr. Prakash,
Greetings from ShopClues.com
Glad to know that your query has been resolved. Looking forward to your shopping with us again.
Best Regards,
Team ShopClues
Greetings from ShopClues.com
Glad to know that your query has been resolved. Looking forward to your shopping with us again.
Best Regards,
Team ShopClues
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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Greetings from ShopClues.com
We would like to begin by apologizing for the inconvenience this may have caused you.
Please share your order details to enable us to check and resolve this at the earliest.
Best Regards,
Team ShopClues