ShopClues.com — Not providing actual home delivery

Address:	Gurgaon, Haryana, 560037
Website:	www.shopclues.com

I ordered a Bosch WAK24168IN Fully-automatic Front-loading Washing Machine (7 Kg Grey) on 22nd Feb 2017. I live 0n the 1st floor and my apartment has a lift too. But the shopclues customer service is saying that the doorstep delivery depends on their courier partner. But this was nowhere mentioned on their site or while placing the order. This is simply cheating the customer. All other e-commerce companies are providing doorstep delivery. Now I have to go through a lot of hassles to get the product into my flat on 1st the floor. Please look into this matter.

N.B: The delivery terms and conditions should be shown clearly while making any purchase and before making the payment.