ShopClues.com — Not providing refund even if they delivered wrong product from which i have ordered.

Address:	Gurgaon, Haryana, 122001
Website:	www.shopclues.com

I have ordered (table mate II) portable folding table from site on 13th November. and got delivery at 24th nov. But I found that there is wrong product delivered to me. instantly I mailed to Shopclues team but they didn't acknowledge the receipt of mail so I called them on customer care no. then the sent me link for registration of complaint but it didn't worked. that's why I called customer care again and Mr. Dharmendra logged complaint on behalf of me with wrong subject. he logged complaint as damaged product but actually it is wrong product delivered. And now they are saying that they cant refund money as I logged complaint within 10days of delivery of product as mentioned in clauses on website. they are saying that you should have logged complaint from phone within 2 days which is contradictory with website clauses.