ShopClues.com — Not received order but marked complete

Address: Thiruvananthapuram, Kerala, 695001

Website: shopclues.com

I have odder one product Sansui U42 white on[protected] and received an message your product is shipped via professional courier on[protected] and the Tracking Number: GGN70250264. While checking the tracking no in http://www.tpcind...om web site it shows (We are sorry ! Your consignment status request could not be processed). So on[protected] I raise a ticket in shopclues.com and received a call from professional courier office 3 times & asked me the product is delivered or not, I said no. On[protected] I received an SMS Your order 86767594 has been successfully delivered. So I contacted my local professional courier office in Trivandrum and they checked fro 4th to[protected] shipment details and informed me they don’t received the product of consignment no GGN70250264 still they are also unable to track the details. So I again raise the ticket against this in shop clues and some one called & emailed and informed (We regret for the delay in addressing your concern. As our courier partner has confirmed that your order has been delivered to your shipping address. Based on your feedback, we will coordinate with courier partner and arrange the proof of delivery (POD), which will be sent to you within next 7 business days.). But I didnt received the product yet. First time i am facing such type of issue so kindly guide me what action can be taken.