ShopClues.com — Not return and return defective smartphone

Address:

Kolkata, West Bengal, 700135

Hi, I bought a smartphone from ShopClues.I recvd the phone on12/12/15.when I opean packaging, the mobile box was unsealed and my free 8GB memory card was not in the box.then, when I started the phone it was not working properly it was a defective product.so I submit the return request successfully by received confirming mail/SMS.After 4 days I recive a massage from shopcluse that my return reqst is decline.when I contact customer support team the no. Is invalid. Kindly look in to the matter and return the product and refund my money by the shopcluse.