ShopClues.com — Order[protected] not delivered for 3 weeks and cancelled

tonmoy jyoti

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	www.shopclues.com

This is regarding order#[protected]fitfly home gym set) that i ordered on 20th jun 2016. i got a call on 30th jun from the customer care saying that the order will be slight delayed by 2-3 days and i will get it by 4th jul 2016. then i didn't hear anything from them till 6th jul 2016. i called them on 6th jul and after couple of calls, they asked me to wait for couple of days and assured me that i will get the order by then. today (7th jul 2016) they called me and informed that the order has been returned and refund has been initiated. when i asked them the reason, they didn't specify any reason.

Now tell me one thing : i prepaid rs.7877/- through my credit card and spent another rs. 400/- to convert that amount to 6 emis and then at the top of that, paying 2% interest for every month's emi. who will bear that cost? because of shop clues's fraud, i will have to pay 2% emi and processing fees to my credit card company for a product which i never received!

Please help me here.

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Comments

tonmoy jyoti

from Bengaluru, Karnataka

Just spoke to Shopclues customer care and they informed me that they are Re-ordering the product and the same will be delivered to me by next 5-6 days. New Order No is 94790941. Lets wait for sometime and see when the order will be delivered.

kumarry

from Gurgaon, Haryana

Dear Team,

Kindly find this details we have purchased one product in your company that product was double colour bed sheet, today i have received the material it is not good it is fully damaged product, so now we have resent the material.please credit my amount.it is very vast product...

tonmoy jyoti

from Bengaluru, Karnataka

I got an sms today informing that the the order has been returned by the courier and the Refund is being initiated.
Everytime shopclues updates the wrong tracking number[protected] in this case) and when i Checked with safexpress.com, there is no consignment with this tracking number. Since 20th Jun, when I placed the First order, they made me fool by conveying wrong informations.

Since I already paid the the EMI conversion processing fees to my credit card bank and paying 2% EMI for the next 6 months, Refund is not an option for me. Apart from this, I wasted nearly 4 weeks waiting and running after shopclues. Please help me.