ShopClues.com — Order delivered at wrong address, but shopclues is not giving money back.

Website:shopclues.com, online shopping store

I am attaching 3 images below. Image 1 gives the details of the product ordered by me. Image 2 gives the details of courier company that was responsible for delivering my order. And image 3 gives the details in which the product was delivered to wrong address (as opposite to mentioned when the order was made).
+3 photos
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Today[protected] at 2.49 pm), i got an email from shopclues to review the product that i did not even purchase. When i checked the order number, it was the same order number for which i had complaint earlier. Below is attached a snapshot of that email. I don't know what are they doing. Have a look at the image. When i click on "View My Account Online" button in that email, it gives a "404 Not Found" error.

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