ShopClues.com — Order not cancelled despite not being dispatched

Address:

Kurukshetra, Haryana

The company is very fraud, i would recommend everyone not to do any online shopping with this company, because post shopping if you want to do anything (modify/cancel) then they will not entertain you. I tried to order on 8th Aug, but due to some issue transaction was failure. Therefore i tried again with another cards and it was successful[protected]. Online payment msg from CC avenue "CCAvenue Order No. 64446947 :: Transaction Failure" Suddenly i got mail from Shopclue that order got successful. " Hi Lalit, Thanks for shopping at shopclues.com- Your one stop destination for Sab Kuch Wholesale Rate Pe! We have registered your order 64446947 – now it’s our turn to ship it quickly to you. Order Date: 8 Aug 2015, 07:17 PM" then below is my reply to them "Lalitkumar, Aug 31, 9:47 AM: Please do cancel this order, i did not find any link to cancel the order, it's not at all user friendly like Flipkart where you can cancel your order in one click only. I have already got this items thru shop clues with the previous order. Therefore i want to cancel this order" Reply from Shopclues "ShopClues Support, Aug 31, 2:42 PM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding your order. Your order is ready to ship and will be dispatched within 24 to 48 hours, so as your order is in the last stage of the shipment we are unable to modify or cancel this. Once the order gets dispatched, you will receive notification via SMS or E-Mail along with tracking details. Please note, you may also track your order under My Account section in your login at ShopClues.com or from www.shopclues.com/trackorder For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Rahul ShopClues.com" and finally they have dispatched the product.