ShopClues.com — Parcel Not Received

Address:

Near Piprali Circle, Piprali Road, Sikar 332001

I ordered trackpaint online through shopclues shopping. The first order was placed on 30June 2021 and the second order was placed on 14 September 2021. Order placed, estimated delivery time also given. But after 4 days the mail and message comes. Your parcel will not be delivered. Your paid price will be refunded. Customers are being misled by ShopClues online shopping. We placed the order and the payment was made. Why is the parcel not being sent after the order? If you don't want to send the parcel, don't confirm the order. I had to gift a trackpaint to friend. But to maintain the confidence of ShopClues online shopping. I placed order. But ShopClues has troubled me.