ShopClues.com — payment declined

Address:

613401

I have order a stylish sling bag on 12 nov 2017. I have used my net banking for payment. The money has been debited from my respective bank. But
it shows Payment declined for shopclues order. In case the money is deducted from your bank, it will be auto-reversed within 7- 10 business days

Order :[protected]. Amount : 269

It is been one month, still i didnt receive my money. i have enquire my respective bank. The money was successfully transferred to shopclues. but their didnt receive back any amount from shopclues.

kindly do the needful.