ShopClues.com — Payment deducted but no order id generated

Hi Team,

I had purchased one slippers from my register phone number-[protected] and email id- payal.[protected]@gmail.com. The payment of Rs 179 got deducted through UPI (UPI/[protected]/ CLUES NETWORK PVT LTD/SHOPCLU ) of Standard chartered bank. However, no order id got generated and I cant see it even as failed order in my account. Please refund the amount.