ShopClues.com — Phone refund not done

Address:

Gautam Buddh Nagar, Uttar Pradesh, 110034

I placed an order on 13 November and it said easy returns. Now they are not ready for the refund. The order number is[protected]. Everytime i raise a complaint they give me the same a reply. That it is not eligible for return. But i have a screenshot that says it was eligible for easy return and and the bill says the same that it can be returned. The phone works slowly. Each and every company has a timeline to return the phone. They just won't accept the return. I checked the terms and conditions too before i made the order