ShopClues.com — poor support and service

Address:

Mumbai City, Maharashtra, 400008

Iam a seller on shopclues.com. I really have a very bad experience since the time registered. One of the worst marketplace and customer support i have ever seen. Customer support is never contactable and helpful. Takes too long to respond to tickets. Due to all this i never got interest to increase my business here. I had few sale on the site but the pick up was never done by the courier partners even after my regular and multiple follow up and then they deduct my money for late shipment and plus my metrics effected. I sell on other market places too where i had good sale my pick up are always done in 24hours and my performance score is also 100%. I took my profile offline twice before due to these bad experience. 2days back i again made my store online to see if there is any improvement and changes done my shopclues and i got 1 order but now i am unable to login to the profile. I tried login with otp yesterday and try to change password, but was unable to change. Today i got 1 order, but unable to process it, as i am not able to login to profile via otp nor i am able to change my password through the link i received on mail it's giving error. Tried contacting customer support multiple times number on ivr and not directing me to executive. This is really so annoying and frustrating. Please help or shopclues will again eat all my money showing late shipment. I am feeling cheated.