ShopClues.com — Product didnt reach me customer care closes tickets as delivered

Address:	Chennai, Tamil Nadu, 600042
Website:	shopclues.com

I ordered an item from shopclues and I told the customer care that I didnot recieve the item. Custmore care closing the ticket abruptly [protected] Forwarded message[protected] From: julian Steven Date: Thu, Dec 24, 2015 at 7:10 PM Subject: Re: [ShopClues.com] Re: Courier webite showing delivered[protected] To: "ShopClues.com" I didnt confirm any where I got the item, What is happening here ? On Wed, Dec 23, 2015 at 9:56 AM, ShopClues.com wrote: ##- Please type your reply above this line -## ShopClues Support, Dec 23, 9:56 AM: Dear Customer Greeting from Shopclues.com This e-mail is in regarding delivery of your order and would like to thank you for confirming the order delivery. We look forward to your shopping with us again. If you have any further concern or queries, please write to us by replying to this email and we’ll be happy to assist you further. Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Dec 22, 10:42 AM: Dear Julian, Greetings from ShopClues.com This is with reference to your Order no. 76784666. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner and we are following up with them. As soon as we receive any information from them, we will update you on the same. For further assistance, kindly refer to www.shopclues.com/help. Best Regards, Customer Support Team Sunil ShopClues.com julian Steven, Dec 21, 3:21 PM: Hi, Due to chennai floods happened on Dec 1, I am 100% sure that no one has delivered the shipment, ShopClues Support, Dec 21, 11:01 AM: Dear Julian, Greetings from ShopClues.com This is with reference to your order no. 76784666. We sincerely regret for the inconvenience caused to you. As our courier partner has confirmed that your order has been delivered to your shipping address. Based on your feedback, we will coordinate with courier partner and arrange the proof of delivery (POD), which will be sent to you within next 7 business days. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Priya ShopClues.com julian Steven, Dec 19, 2:16 PM: I didn't get the item yet but i got msg as delivered Cheers, ShopClues Support Team. [17RKW0-VMG1]