ShopClues.com — Quality of the product is not at all good.

Website:shopclues

I have purchased a dress material. the quality of the product is so cheap. & i did not believe my eyes to see the difference of the product compared to website. & i have kept for return with in 2 days. & the product was not picked up till now.
Delivery date : 18th Feb. Return date:20th Feb. Today is 01st March. i have received an email from shopclues, as below. & I have replied to this many times asking for the status. but there is no reply. If necessary action is not taken against this, i need to proceed further...!!

Dear SravyaManthena,
Greetings from ShopClues.com
This is in reference to your query regarding Order ID[protected] for Trendz Apparels Black Cotton Patiala Unstiched Salwar Suit.
We request you to elaborate the concern as we are unable to understand your query.
To expedite the process, kindly provide the information within 48 hours.
Kindly refer the link for further queries - www.shopclues.com/help
Best Regards,
Customer Support Team
ShopClues.com
Your Customer Support helpdesk Team,
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ShopClues.com customer support has been notified about the posted complaint.
Mar 01, 2017
Updated by SravyaManthena
I have purchased a dress material. the quality of the product is so cheap. & i did not believe my eyes to see the difference of the product compared to website. & i have kept for return with in 2 days. & the product was not picked up till now.
Delivery date : 18th Feb. Return date:20th Feb. Today is 01st March. i have received an email from shopclues, as below. & I have replied to this many times asking for the status. but there is no reply. If necessary action is not taken against this, i need to proceed further...!!

Dear SravyaManthena,
Greetings from ShopClues.com
This is in reference to your query regarding Order ID[protected] for Trendz Apparels Black Cotton Patiala Unstiched Salwar Suit.
We request you to elaborate the concern as we are unable to understand your query.
To expedite the process, kindly provide the information within 48 hours.
Kindly refer the link for further queries - www.shopclues.com/help
Best Regards,
Customer Support Team
ShopClues.com
Your Customer Support helpdesk Team,
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