Dec 16, 2016
Updated by Ramesh Vembuli Please see below conversation e-mails from shopclues and to me for the damaged product and still issue is not closed or resolved. Kindly do the needful for the above product.
Nov 27 at 11:35 AM
V.Ramesh <[protected]@yahoo.com>
To ShopClues.com
CC [protected]@shopclues.com
Nov 30 at 7:45 AM
Dear sir,
With reference to trailing mail you are request to kindly look into the photos attached which delivery was made to me.
1. The delivered product was damaged piece
2. Somewhere in the delivery supply chain it was happened
3. Earlier, I had purchased totally two different TV’s for my relatives – It was good condition and working
4. Now, the delivered product cheated me with a damaged since the shopclues committed for the product quality as well as delivery
5. I have immediately highlighted with attaching photos regarding the above issues.
Your are requested to investigate at high level where it was happened whether from supplier/seller or transport of package. I purchased the product based on the security committed by shopclues only and I do not have any interaction with supplier/seller regarding the issue.
If no proper action for replacement I will bring into social media and customer forum regarding the above cheating done in shopclues and no more waiting already one month (26/10/16) waited.
Looking forward yours immediate support and response to close the issue.
I politely request, It is your responsibility to investigate at your level where the product changed by?
Thanks & Regards
V.Ramesh
[protected]
On Sunday, November 27, 2016 11:35 AM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
##- Please type your reply above this line -##
Hello Ramesh V,
We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:
How would you rate the support you received?
Good, I'm satisfied
Bad, I'm unsatisfied
Here's a reminder of what your ticket was about:
ShopClues.com, Nov 25, 10:50 AM IST:
Dear Ramesh,
Greetings from ShopClues.com!
This is with reference to your Order ID[protected] for < Samsung 40J5100 40 Full HD Slim LED TV>.
We apologize for the inconvenience caused to you. Based on your concern, we have investigated the matter with our courier partner as well as with our merchant and found that same and complete product has been delivered to you in seal packed condition after proper quality check. Therefore, we may not be able to process your request further.
We appreciate patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
To know more about the return policy, please visit www.shopclues.com/return-policy.html
Best Regards,
Abhishek
Customer Support Team
ShopClues.com
s::s
Ramesh V, Nov 21, 12:53 PM IST:
Please find the attached invoice.
Attachment(s)
image1.JPG
ShopClues.com, Nov 20, 10:26 AM IST:
Dear Ramesh.
Thank you for contacting ShopClues.com
We sincerely apologize for the inconvenience caused to you.
Based on your request, we request you to provide the retail invoice received by you then we are coordinating with the concern team.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Abhishek
Customer Support Team
ShopClues.com
Ramesh V, Nov 18, 7:03 AM IST:
Hi,
Kindly update the status of return request for the damaged product and the product was delivered on 26th Oct 2016 and until now the resolution not provided and took more than 20 days.
I am waiting for your prompt reply.
Regards
V.Ramesh
ShopClues.com, Nov 12, 4:13 PM IST:
Dear Customer
Thank you for contacting ShopClues.com
We sincerely apologize for the inconvenience caused to you.
Based on your request, we would like to inform you that we have forwarded your concern to our respective team. We request you to allow us 3-4 Business days to provide the resolution.
We appreciate your patience and understanding in this matter.
If you have any further concern or queries, feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Reyazuddin
Customer Support Team
ShopClues.com
Ramesh V, Nov 12, 8:08 AM IST:
Hi, Please find the tharmacol photos for your reference. Please not that I did not take any photos prior to opening the box and how I know that damaged or used product inside the box?
I already send all photos for your reference.
Thanks & Regards
V.Ramesh
Attachment(s)
image1.JPG
image2.JPG
image3.JPG
image4.JPG
image5.JPG
image6.JPG
ShopClues Support, Nov 11, 8:38 PM IST:
On behalf of the customer,
I have received the damaged order so I want to return it kindly do the needful as soon as possible.
Regards,
Dilshad Ayyub
ShopClues.com
ShopClues.com, Nov 11, 12:33 PM IST:
Dear Customer,
Greetings from ShopClues.com.
This is with reference to your query regarding the order no.[protected].
We apologize for the inconvenience caused to you. However, to process further, we would require snapshot of the below mention details. To expedite the process, kindly provide us the images within 48 hrs.
1. Images of Brand box & outer/Brand box shopclues packaging(Wooden/bubble rap) from all portion.
2. Images of inner box packaging(tharmacol) from all portion.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Sahil
ShopClues.com
ShopClues Support, Nov 8, 6:44 PM IST:
Dear Customer,
Greetings from ShopClues.com!
This is with reference to your query regarding order placed with us.
We apologize for the inconvenience caused to you. Based on your concern, you might have received an auto-generated e-mail on the return request status. We request you to ignore the same as it was sent due to technical glitch in the system.
We will be updating you on your return request within 3-4 working days.
Thanks for your understanding & continued support with us.
Best Regards,
Monica
Customer Support Team
ShopClues.com
Ramesh V, Nov 3, 4:11 PM IST:
Attached photos for your reference
> On 03-Nov-2016, at 3:41 PM, [protected]@yahoo.com wrote:
>
> Hi,
> Please find the attached photos for your reference.
> 1. Digital audio out(optical) not available
> 2. Panel board cuts in the LAN port area
> 3. 1no HDMI port not available where the hole in the back panel
> 4. Original sticker removed for model no & sl.no and found manually pasted sticker in the back side of panel
> 5. Dust found on the back side of panel at all area
>
> Finally, outer box was good condition and damaged and used product or modified product(led panel) received.
>
> Kindly take back and replace the product as soon as possible.
>
> Thanks & Regards
> V.Ramesh
> [protected]
> <image1.JPG>
>
> <image2.JPG>
>
> <image4.JPG>
>
> <image6.JPG>
>
> <image7.JPG>
>
> <image8.JPG>
>
> <image9.JPG>
>
> <image10.JPG>
>> On 02-Nov-2016, at 3:14 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>
>>
Attachment(s)
image1.JPG
image2.JPG
image3.JPG
Ramesh V, Nov 3, 3:41 PM IST:
Hi,
Please find the attached photos for your reference.
1. Digital audio out(optical) not available
2. Panel board cuts in the LAN port area
3. 1no HDMI port not available where the hole in the back panel
4. Original sticker removed for model no & sl.no and found manually pasted sticker in the back side of panel
5. Dust found on the back side of panel at all area
Finally, outer box was good condition and damaged and used product or modified product(led panel) received.
Kindly take back and replace the product as soon as possible.
Thanks & Regards
V.Ramesh
[protected]
Attachment(s)
image1.JPG
image2.JPG
image4.JPG
image6.JPG
image7.JPG
image8.JPG
image9.JPG
image10.JPG
ShopClues.com, Nov 2, 3:14 PM IST:
Dear Customer,
Greetings from ShopClues.com
This is with reference to your query regarding Missing Quantity against order no. 93904153.
We apologize for the inconvenience caused to you. We are coordinating with the courier partners as well as with the Merchant. Meanwhile, kindly confirm that the packet received by you, was in intact condition, packed with shrink wrap and within ShopClues packaging. Please provide us with the images, highlighting the outer box condition so that the matter could be investigated further.
Also, we would like to inform you that we have forwarded your concern to technical department regard to file return request problem.
Please be assured we are trying our best to resolve your query at the earliest.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Rekha Tiwari
Customer Support Team
ShopClues.com
Ramesh V, Oct 28, 5:20 PM IST:
Comment: The product was delivered on 26 Oct 2016 at around 5:00Pm, Damaged product was found inside the box and also observed that the LED panel was old and there was a hole in the HDMI port area where the 1no. of HDMI port is not provided and LED panel was found full of dust in all the area.
On 26th Oct 2016 @ 8:45pm, I called to customer support to inform about damaged product.
This was our bad experience with this seller and shopclues for this product.
Kindly replace the product as soon as possible.
Order Number:[protected]
Return Number: 3306305
Product: Samsung 40J5100 40 Full HD Slim LED TV
Reason: Only Product is damaged.
Action: Replacement
Click to view image: https://images.shopclues.com/images/refund_product_images/0b9783f4ad67f87IMG-2872.JPG
Click to view image: https://images.shopclues.com/images/refund_product_images/16b1c06404e9367IMG-2874.JPG
Click to view image: https://images.shopclues.com/images/refund_product_images/842dea787f70514IMG-2877.JPG
Cheers,
ShopClues Support Team.
ShopClues Support, Oct 27, 1:27 PM IST:
On the behalf of the customer
I wants to return this product due to damaged product delivered and also shared the image so please return this product so please do the need full as soon as possible.
Regards
Vishal Singh
Shopclues.com
ShopClues Support, Oct 27, 1:22 PM IST:
Dear Customer,
Greetings from ShopClues.com
We sincerely apologize for the inconvenience caused to you. As per latest update from the courier, shipment is in transit. However, to proceed further, we request you to provide us the clear images of ShopClues packaging (shipping label), pasted on outer packaging of the product so that we can verify the same with courier company and provide you the resolution on priority basis
Best Regards,
Amit
Customer Support Team
ShopClues.com
Ramesh V, Oct 27, 8:13 AM IST:
Hi, kindly replace the product as soon as possible and I am waiting for your prompt reply.
Regards
V.Ramesh
> On 26-Oct-2016, at 11:11 PM, [protected]@yahoo.com wrote:
>
> Hi, we also found that the model no. and serial number on the box not matched with the product model no. and serial no.
>
> Attached photos for your reference
> <image1.JPG>
>
> <image2.JPG>
>
>
>> On 26-Oct-2016, at 10:54 PM, [protected]@yahoo.com wrote:
>>
>> Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area
>>
>> Attached photos for your reference
>> <image1.JPG>
>> <image2.JPG>
>>
>> <image3.JPG>
>>
>> <image4.JPG>
>>
>>
>> Regards,
>> V.Ramesh,
>> [protected]
>>
>>> On 26-Oct-2016, at 8:40 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>>
>>>
Ramesh V, Oct 26, 11:11 PM IST:
Hi, we also found that the model no. and serial number on the box not matched with the product model no. and serial no.
Attached photos for your reference
> On 26-Oct-2016, at 10:54 PM, [protected]@yahoo.com wrote:
>
> Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area
>
> Attached photos for your reference
> <image1.JPG>
> <image2.JPG>
>
> <image3.JPG>
>
> <image4.JPG>
>
>
> Regards,
> V.Ramesh,
> [protected]
>
>> On 26-Oct-2016, at 8:40 PM, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>
>>
Attachment(s)
image1.JPG
image2.JPG
Ramesh V, Oct 26, 10:54 PM IST:
Hi, I have received damaged product and also the product was old and there was a hole in the one of the HDMI port area
Attached photos for your reference
Regards,
V.Ramesh,
[protected]
Attachment(s)
image1.JPG
image2.JPG
image3.JPG
image4.JPG
Ramesh V, Oct 26, 8:40 PM IST:
on the behalf of customer
I got the damaged product product please deliver it as soon as possible
Regards
Dilshad Ayyub
Shopclues.com
Cheers,
ShopClues Support Team.
Post your Comment