ShopClues.com — refund not issued as promised even after a month

Address:	Gurgaon, Haryana, 302001
Website:	www.shopclues.com

Hi team,

I purchased a brass hookah and a set of 3 glass hookah from shopclues.com, and the merchant name is az retails, moradabad.

Order no.[protected]

We received only a brass hookah and 1 glass hookah (Not a set of 3 as ordered). We paid rs.1271 in cash, and returned both of the hookah. Pickup guy didnt provided any receipt, and the agents from shopclues are asking for it. What we can do? Agent said - "iski koi zarurat nahi hai".

We have returned the items but not received the refund yet. Order was placed on 19th july 2017, and we returned the items on 21st july, today is 20th august 2017, and we are still waiting for the refund.

When we called the agents, they are averting us again and again, firstly said that it will be done by 4th august, then 9th august, then 13th august.

Please issue my refund now, otherwise i will have to take legal action now against shopclues.