ShopClues.com — Refund not received even after a month of prepaid order cancellation

Address:	Gurgaon, Haryana, 122001
Website:	Shopclues.com

Sir/mam
On 21-2-17 i placed prepaid order (amt.11698 by credit card)
Consisting of 2 products of equal amt(5849+5849)
But due to some reason i cancalled that order, , also
On 24-2-17 i received 5849 refund in my bank account, but after that till now i have not received the remaining amount[protected]
I contacted atleast 10 times but i was told to wait but about one month also i didn't got any proper response from customer cares . So 1 month is going to pass and i didn't received the remaining amt. (5849) in my account
Also i contacted my bank's personnels and credit card team but i was told that shopclues hasen't initiated any refund of remaining 5849 rs.
so i think i made mistake to place a prepaid order
So i seek for some help n assistence/ solution

Order ids
[protected]
[protected]
Reg. Mail - [protected]@gmail.com