ShopClues.com — Refund not received in Bank

I ordered for projector screen on 28 May 2022, (Order ID[protected] when item was delayed by merchant I requested cancellation and Refund, so order was cancelled and refund was approved, Shop clues says they have refunded the amount and will be reflected in my bank account, but till today no amount was credited in my bank, when checked with RRN number ( Refund Reference Number (RRN) - IXGAZUUSJ0) given by shop clues nothing was credited to my account, attaching proof along with this complaint,
Ravindran k