[Resolved]  ShopClues.com — Regarding Remote control,manual,and warranty card missing from tv box

Address:

Patna, Bihar

I had ordered led tv from shopclues.com and my order no is 28330745. On 11/12/2014 it got delived.when i opened the tv box i didn't find remote control, warranty card and manual of the tv.on the same day 11/12/2014 i had filed return request and also spoken to customer care.they told me that it would be resolved within 24-48 hours.but after 7 days of filing complaint the status is still same and they have not provided me any kind of resolution to the problem.in the period of 7 days i have spoken so many times(around 10 times) to customer care and each time they had given new time period(another 24-48 hours) to solve my issue.i need it to escalate this issue to media as well and higher officials of consumer protection department so that i can get proper resolution for my problem.