Dear Team,
For the first time i am dealing with Shopeclues and i am disappointed. The ordered item has reached damaged, and inspite of request being lodged the response received is pathetic. Everytime a new compliant no. is given but no resolution. Just wanted to bring to your notice why would any one deal with such company.
Comment: There is a Crack on the lid. Need replacement urgently as need to gift Order Number: 80567472
All correspondence in the trail.
Customer Support Team, Jan 15, 2:43 PM:
On behalf of Customer:
I have already tried to reach you since the day I opened the product 8 Jan' 15. I called the merchant also, he informed to me to coordinate with you. I wanted to gift this product. I have shared the screenshot of the email that I sent you on 8 Jan' 15. I would like to get the resolution within next 24 hrs. Kindly do the needful for the same on urgent basis.
Regards
K. Subhash
ShopClues.com
________________________________________
Shopclues Support, Jan 15, 10:22 AM:
Dear Dipika,
Greetings from ShopClues.com.
This is with reference to your order no. 80567472.
We apologize for the inconvenience caused to you. As per Shop Clues policy complaint for damage is accepted within 2 days of delivery which is already over. Therefore, we may not be able to fulfill your request as per our return policy.
If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Customer Support Team
Balbir Singh
ShopClues.com
________________________________________
dipika somaiya, Jan 14, 6:50 PM:
Dear Team,
Please find attached proofs of writing mail on 8th January. I have also contacted the number mentioned in the mail.
Since it was weekend I waited and did not follow-up.
I am surprised on the replies I am getting that it’s the policy.
That only teaches me a lesson that NEVER buy again from Shop Clues……
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
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Attachment(s)
email dated 8th Jan 8.13.jpg
email dated 8th Jan 8.14.jpg
________________________________________
dipika somaiya, Jan 14, 6:47 PM:
Dear Team,
Forwarding you the attached files of proof of having written a mail and raising concern within 2 days as per request of Mr. Shivam Gupta for the compliant id raised 5815217.
I am thoroughly surprised on the customer being treated like this for the first purchase that too for such small amount who has already made the payment trusting the company.
You can also check on the number I had called.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
================================================================
Dear Team,
The piece was delivered to me on 6th January, I have contacted the team on 8th and also written to the support function. Within 2 days, however over weekend since I haven’t received any update again on 11th I have put a request.
I donot see a delay at my end. All mails attached. This is the first time I am dealing with Shop Clues and your site is also not user friendly. Had to struggle whole day on 11th just to put a request on site.
I am surprised on the rejection . Request you to consider the request. As mentioned in my mail I cannot gift a damaged piece.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
From: ShopClues.com [mailto:[protected]@shopcluescom.zendesk.com]
Sent: 14 January 2016 PM 01:38
To: Dipika Somaiya (Legal & Comp, KLI)
Subject: ShopClues Request #5815217: How would you rate the support you received?
Attachment(s)
email dated 8th Jan 8.13.jpg
email dated 8th Jan 8.14.jpg
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Customer Support Team, Jan 14, 6:09 PM:
On behalf of the customer
I have received the product on 6th January but i have contacted to your team on 8th and i have faced very trouble in filing the return request so i want resolution and do the needful.
Thanks & Regards
Mohmad Jeeshan
Shopclues.com
________________________________________
dipika somaiya, Jan 14, 3:36 PM:
Dear Team,
The piece was delivered to me on 6th January, I have contacted the team on 8th and also written to the support function. Within 2 days, however over weekend since I haven’t received any update again on 11th I have put a request.
I donot see a delay at my end. All mails attached. This is the first time I am dealing with Shop Clues and your site is also not user friendly. Had to struggle whole day on 11th just to put a request on site.
I am surprised on the rejection . Request you to consider the request. As mentioned in my mail I cannot gift a damaged piece.
Thanks & Best Regards,
CA. Dipika Somaiya
Deputy Vice President – Compliance
Kotak Mahindra Old Mutual Life Insurance Limited
Attachment(s)
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Shopclues Support, Jan 12, 12:48 PM:
Dear Dipika,
Greetings from ShopClues.com.
This is with reference to your order no. 80567472.
We apologize for the inconvenience caused to you. As per Shop Clues policy complaint for damage is accepted within 2 days of delivery which is already over. Therefore, we may not be able to fulfill your request as per our return policy.
We appreciate your understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,
Customer Support Team
Prerna Sharma
ShopClues.com
s::s
________________________________________
dipika somaiya, Jan 11, 7:15 PM:
Comment: There is a Crack on the lid. Need replacement urgently as need to gift
Order Number: 80567472
Return Number: 2523462
Product: Eagle Roti Maker (Red)
Reason: Packaging and product both are damaged
Action: Replacement
Click to view image:
https://images.shopclues.com/images/refund_product_images/ae8e29cd60bf78bAqua-Po...⇄
Cheers,
ShopClues Support Team.
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