ShopClues.com — replacement of puma backpack

Sir i want to replace my puma backpack as it was delivered on 1 july and today is 17 july only few days have been past and my bag had just got teared from the upper side where are straps of bag stiched
it is having the 1 month warranty
so please kindly collect the backpack and replace it fast
i want to replace my bagpacks immediately
i am in a problem for a proof you can see that it has 1 month warranty
so be fast
it your responsibility to take care of custoner but ur service is poor
please develope the process
i want my bag to be picked today and get it to be replaced
it is having 3 months manufacture warranty
i want it to be replaced