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ShopClues.com — Return and refund of order id[protected]

Dear Sir /Madam
I received a wrong and poor quality product on 06 april 2022 and raise retrun request but shopclues not responding well. shop clues trying to avoid return pick up and replying send more pics clear pics. while i have send all clear pics. kindly help me to arrange return pick up asap.
Thanks
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still no resolution provided by shopclues.
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