ShopClues.com — Return and refund related issue

Address:	New Delhi, Delhi, 110087
Website:	Www.shopclues.com

Sir,
I poonam sawhney has ordered the wrong item and thats why I have placed a return request but my return has been rejected .Twice I called the customer care service they told me that my order will be collected by next day but nothing happened. Now sir I have called them 3rd time and I asked them why my return request has been rejected, they told me that company is thinking that the customer is saying they have delivered the wrong item but according to the order given to them they have delivered the right one. But sir I'm not saying this I have just stated the reason I have ordered wrong item . its my mistake then my return has been rejected.As soon as possible I want the item to be taken back by the company and want my refund immediately its urgent .
Hope a strict action will be taken and my problem will be solved .