[Resolved] ShopClues.com — return of product (dress material)

ashok khamkar

from Delhi, Delhi

Address:	201 laxmi sadan lane no 2 sathe vasti lohegoan pune 411047, 411047
Website:	smo.shopclues.com

I buyed the product thinking it was a redimade dress but after receiving the parcel it was a seen that a dress material so i want to return the two parcel product with the prise that i buyer order no.[protected] rs. 908/- + & order no.[protected] rs. 908/- = rs. 1816/-.
Its a pleasant request to return my amount to my account.
Thank you.
Ashok khamkar

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Nov 10, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

ShopClues.com Customer Care's response Dear Ashok,

Greetings from ShopClues.com

We're sorry for the delay in our response and the inconvenience caused to you.

We've checked the details and found that the return request against the order ID[protected] has been approved. The product will be picked up by our courier partner by 16th Oct, 2019

Regarding your order ID[protected], we'd request you to file a return request against the same which will be forwarded to the respective team for further action. Kindly follow the steps mentioned below:
Step 1: Visit http://www.shopclues.com and login with your registered id and password
Step 2: Select the relevant Order ID from 'My Orders'
Step 3: Click on 'Return Order'.
Step 4: Select the reason for returning the product and mention the issue in detail
Step 5: Click on 'Submit'

Best Regards,
Team ShopClues

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Comments

Tarunbikash Chakma

from Mumbai, Maharashtra

Sir,
My order ID[protected] and return ID 7638688 i have already returned my order by blue dart on 25th -09 -2019 and receipt memo no [protected] but yet not refund my money to my bank account.
So what i have to do to get amount please help me.

ShopClues.com Customer Care's response, Oct 10, 2019

Verified Support

Dear Tarun,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 24-48 hours for further proceedings.

Moreover, our team is working on your request and you can expect the next update from us by 15th Oct 2019.

Requesting your patience here.

Best Regards,
Team ShopClues

msgketan

Hi ShopClues team,

I have received a scratch card from your company, There was 1 lakh rs card and 11 rs won on scratch card. I saw the previous complain, as per it you do not have such context. Now my question is how come my personal data is shared. It seems that there is data leak. Could you please investigate it.

ShopClues.com Customer Care's response, Oct 10, 2019

Verified Support

Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues